​Role of emotional intelligence in leadership and profession

Early in your career — whether it’s in banking, law, consulting or accounting — you will discover that all of your colleagues are as smart and hard working as you. You’ll learn that the key to being successful must be something else. The critical distinguishing factor for advancing in the professional services is emotional intelligence (EQ). Without EQ, it’s likely that you will be your firm’s “best-kept secret” — not recognized, not appreciated, not promoted and, often, not properly compensated. Developing EQ is just as pertinent for the recent graduate who is starting out, as it is for the seasoned veteran.
Emotional intelligence is the ability to monitor your own and other people’s emotions, to distinguish between different emotions and label them appropriately, and to use this information to guide your thinking and behavior. According to a 2013 study by American Express, EQ is one of the biggest predictors of performance in the workplace and a strong driver of leadership and personal excellence. Without it, a person can have the best training in the world, an incisive, analytical mind, and an endless supply of smart ideas, but he still won’t make a great leader.

Emotional intelligence matters even more to-day. A complex and global business environment requires stronger communication across multiple boundaries, and the rise of big data means clients put more value on customized insight and integrity.

But in order to strengthen your emotional intelligence, you have to know what it is. EQ is more than charisma or personality. It is exhibited in adaptability, collegiality, and empathy — and it is practiced through listening, remaining calm and resilient in the face of problems, valuing and helping colleagues, and connecting and empathizing with clients. I’ve found that, in the workplace, it is about your relationships:

  • Your relationship with yourself (self-awareness/adaptability)
  • Your relationships with your colleagues (collegiality/collaboration)
  • Your relationships with your clients (empathy)

16 thoughts on “​Role of emotional intelligence in leadership and profession

  1. I have found it to be so important in my adult basic education setting as people are vulnerable following very negative school experiences and there are a lot of barriers to learning which have to be overcome. I used to think I was too emotional, a softie, but now I love my emotional intelligence.

    Liked by 1 person

  2. I have read a few of your posts, I like your style of writing. Simple yet very articulate and captivating. EQ is among my favorite topics, its importance can’t be overemphasized.

    Liked by 1 person

  3. Yeah success is relative and subjective.My current definition of success is meaningful, fulfilling and deliberate. Majorly influenced by Ralph Waldo’s quote on it. “The purpose of life is not to be happy. It is to be useful, to be honorable, to be compassionate, to have it make some difference that you have lived and lived well.”

    Check out Toastmasters International & Toastmasters clubs in Kenya, I think it might interest you.

    Liked by 1 person

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